Delivery Rates and Lead Times

US CHRISTMAS DELIVERY TIMES

Please order by the following dates to get your Personalized Gifts in time for Christmas!

★ Thursday, December 8 by 9 am (GMT)

★ For orders to the UK, please order by Monday, December 12 by 9 am (GMT)

Orders placed after these dates may not arrive in time for Christmas! 🎅

*We can no longer guarantee delivery in time for Christmas on orders outside of the UK or US 

United States

All orders are shipped from the UK

$12 (via Royal Mail) - Orders under 3kg
$20 (FedEx Tracked) - Orders between 3kg and 4kg
$30 (FedEx Tracked) - Orders between 4kg and 6.5kg
$40 (FedEx Tracked) - Over 6.5kg 

All orders are dispatched within 24 hours (Monday-Friday) and from dispatch will take 5 working days to be delivered. For personalised orders, please allow up to 5 days for your order to be hand-made and dispatched.

Customs and Duties - Unfortunately, we do not have any control over what (if any) duties will be charged by US / Canadian Customs, therefore the customer is responsible for any possible duties at the time of delivery by US/ Canadian Customs. Orders refused by customers can be returned for a refund, minus the cost of shipping, duties and a 20% administration fee.

Returns - If you are not entirely satisfied with your purchase, please contact us within 30 days of receipt of your purchases(s) either by e-mail to sales@butlerandhill.co.uk or telephone our Customer Services team on 1-866-589-0274.

Canada

All orders are shipped from the UK

$15 CAD (via Royal Mail) - Orders under 3kg
$20 CAD (FedEx Tracked) - Orders between 3kg and 4kg
$30 CAD (FedEx Tracked) - Orders between 4kg and 6.5kg
$40 CAD (FedEx Tracked) - Over 6.5kg 

All orders are dispatched within 24 hours (Monday-Friday) and from dispatch will take 5 working days to be delivered. For personalised orders, please allow up to 5 days for your order to be hand-made and dispatched.

Customs and Duties - Unfortunately, we do not have any control over what (if any) duties will be charged by US / Canadian Customs, therefore the customer is responsible for any possible duties at the time of delivery by US/ Canadian Customs. Orders refused by customers can be returned for a refund, minus the cost of shipping, duties and a 20% administration fee.

Returns - If you are not entirely satisfied with your purchase, please contact us within 30 days of receipt of your purchases(s) either by e-mail to sales@butlerandhill.co.uk or telephone our Customer Services team on 1-866-589-0274.

United Kingdom

All orders are shipped from the UK

Free Delivery on Orders over £40

Tracked UK Standard Delivery (up to 2-4 working days from dispatch) - £3.99

Tracked UK Express Delivery (Next working day from dispatch) - £6.99

All orders are dispatched within 24 hours (Monday-Friday). For personalised orders, please allow up to 5 days for your order to be hand-made and dispatched.

Returns - If you are not entirely satisfied with your purchase, please contact us within 30 days of receipt of your purchases(s) either by e-mail to sales@butlerandhill.co.uk or telephone our Customer Services team on 1-866-589-0274.

Europe

We currently ship to Ireland, France, Germany,  Belgium, Luxembourg, Netherlands, Poland, Austria, Denmark, Finland, Italy, Spain, Sweden, and Switzerland.  

All orders are shipped from the UK

Shipping costs vary depending on the country and size of the order. Your shipping will be calculated at checkout. 

All orders are dispatched within 24 hours (Monday-Friday) and from dispatch will take 5 working days to be delivered. For personalised orders, please allow up to 5 days for your order to be hand-made and dispatched.

Customs and Duties - Unfortunately, we do not have any control over what (if any) duties will be charged by Customs, therefore the customer is responsible for any possible duties at the time of delivery. Orders refused by customers can be returned for a refund, minus the cost of shipping, duties and a 20% administration fee.
Returns - If you are not entirely satisfied with your purchase, please contact us within 30 days of receipt of your purchases(s) either by e-mail to sales@butlerandhill.co.uk or telephone our Customer Services team on 1-866-589-0274.

Rest of World 

We currently ship to China, Hong Kong SAR, India, New Zealand, Malaysia, South Korea, Taiwan, Thailand, Brazil, Mexico, Japan, and Singapore. 

All orders are shipped from the UK

Shipping costs vary depending on the country and size of the order. Your shipping will be calculated at checkout. 

All orders are dispatched within 24 hours (Monday-Friday) and from dispatch will take 5 working days to be delivered. For personalised orders, please allow up to 5 days for your order to be hand-made and dispatched.

Customs and Duties - Unfortunately, we do not have any control over what (if any) duties will be charged by Customs, therefore the customer is responsible for any possible duties at the time of delivery by US/ Canadian Customs. Orders refused by customers can be returned for a refund, minus the cost of shipping, duties and a 20% administration fee.

Returns - If you are not entirely satisfied with your purchase, please contact us within 30 days of receipt of your purchases(s) either by e-mail to sales@butlerandhill.co.uk or telephone our Customer Services team on 1-866-589-0274.

Delivery Notes

• Delivery times are working days: Monday - Friday.
• Production times are from receipt of order to dispatch.
• Delivery times are published performance timings.
• Courier delivery is Monday - Friday.
• Postal delivery is Monday - Saturday.

If you have any delivery queries or are uncertain about the information provided, please contact our customer services team.

Returns and Refunds