Delivery Rates and Lead Times

Delivery Rates and Lead Times

United Kingdom

All orders are shipped from the UK 

Free Delivery on Orders over £40

 

Tracked UK Standard Delivery (up to 2-4 working days from dispatch) - £3.99

Tracked UK Express Delivery (Next working day from dispatch) - £6.99

All orders are dispatched within 24 hours (Monday-Friday). For personalised or framed orders, please allow up to 5 days for your order to be hand-made and dispatched.

Returns - If you are not entirely satisfied with your purchase, please contact us within 30 days of receipt of your purchases(s) either by e-mail to sales@butlerandhill.co.uk or telephone our Customer Services team on 1-866-589-0274.

United States

All orders are shipped from the UK

$12 (via Royal Mail) - Orders under 3kg
$20 (FedEx Tracked) - Orders between 3kg and 4kg
$30 (FedEx Tracked) - Orders between 4kg and 6.5kg
$40 (FedEx Tracked) - Over 6.5kg 

All orders are dispatched within 24 hours (Monday-Friday) and from dispatch will take 5 working days to be delivered. For personalised orders, please allow up to 5 days for your order to be hand-made and dispatched.

Customs and Duties - Unfortunately, we do not have any control over what (if any) duties will be charged by US / Canadian Customs, therefore the customer is responsible for any possible duties at the time of delivery by US/ Canadian Customs. Orders refused by customers can be returned for a refund, minus the cost of shipping, duties and a 20% administration fee.

Returns - If you are not entirely satisfied with your purchase, please contact us within 30 days of receipt of your purchases(s) either by e-mail to sales@butlerandhill.co.uk or telephone our Customer Services team on 1-866-589-0274.

 

Canada

Please note deliveries to Canada are taking longer than usual due to postal strikes. 

All orders are shipped from the UK

$15 CAD (via Royal Mail) - Orders under 3kg
$20 CAD (FedEx Tracked) - Orders between 3kg and 4kg
$30 CAD (FedEx Tracked) - Orders between 4kg and 6.5kg
$40 CAD (FedEx Tracked) - Over 6.5kg 

All orders are dispatched within 24 hours (Monday-Friday) and from dispatch will take 5 working days to be delivered. For personalised orders, please allow up to 5 days for your order to be hand-made and dispatched.

Customs and Duties - Unfortunately, we do not have any control over what (if any) duties will be charged by US / Canadian Customs, therefore the customer is responsible for any possible duties at the time of delivery by US/ Canadian Customs. Orders refused by customers can be returned for a refund, minus the cost of shipping, duties and a 20% administration fee.

Returns - If you are not entirely satisfied with your purchase, please contact us within 30 days of receipt of your purchases(s) either by e-mail to sales@butlerandhill.co.uk or telephone our Customer Services team on 1-866-589-0274.

 

Europe

We currently ship to Ireland, France, Germany,  Belgium, Luxembourg, Netherlands, Poland, Austria, Denmark, Finland, Italy, Spain, Sweden, and Switzerland.  

All orders are shipped from the UK

Shipping costs vary depending on the country and size of the order. Your shipping will be calculated at checkout. 

All orders are dispatched within 24 hours (Monday-Friday) and from dispatch will take 5 working days to be delivered. For personalised orders, please allow up to 5 days for your order to be hand-made and dispatched.

Customs and Duties - Unfortunately, we do not have any control over what (if any) duties will be charged by Customs, therefore the customer is responsible for any possible duties at the time of delivery. Orders refused by customers can be returned for a refund, minus the cost of shipping, duties and a 20% administration fee.
Returns - If you are not entirely satisfied with your purchase, please contact us within 30 days of receipt of your purchases(s) either by e-mail to sales@butlerandhill.co.uk or telephone our Customer Services team on 1-866-589-0274.

Personalised Product Delivery Lead Times

As our personalised products are carefully handmade in our warehouse in Devon, UK, it can take a bit longer to get your items to you depending on where you are in the world.

Our handling time is around 3-5  days, and delivery will be based on the method you select, which could be up to 5 days in the UK if you select standard delivery. For delivery to the US and Europe, we take into consideration the longer delivery times, and will always try our best to get your order out as quickly as possible.

  

Delivery Notes

• Delivery times are working days: Monday - Friday.
• Production times are from receipt of order to dispatch.
• Delivery times are published performance timings.
• Courier delivery is Monday - Friday.
• Postal delivery is Monday - Saturday.
• Please note, we send all framed items out via a signed-for courier. This is due to the size and value of our framed items, and we want to ensure that these arrive with you safely and securely.

If you have any delivery queries or are uncertain about the information provided, please contact our customer services team.